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Digital Payments Designed for Efficiency

Online Payments Made Simple with Easy Processing

Say goodbye to manual processes and hello to flexible and efficient payments with MultiBilling's Electronic Payments as a Service. Free your team up through easy and secure payment processes with direct payment reflection and robust auditing capabilities.

What Does Electronic Payments as a Service Do?

MultiBilling's Electronic Payments as a Service makes online payments easier for your customers and team. By leveraging MultiBilling's Electronic Payments as a service, you provide customers with diverse payment options, advanced auto-payment features, and a robust secure integration into the MultiBilling system

Of 1000 customers prefer digital payment methods to traditional forms.

(Retail Customer Experience)

Electronic Payments as a Service Features

Your Payment Services Superpower

MultiBilling's Electronic Payments as a Service provides a hassle-free payment processing solution that benefits both you and your customers. With features like automatic payment processing, diverse payment options, autopay, and transaction review, you can simplify the payment process while freeing up your team's time to focus on other essential tasks.

Of Consumers pay their bills on time with automatic payments

(Pymnts.com)

The Electronic Payments as a Service Review Process

Safe and Accurate Merchant Processing for Utility Billers

MultiBilling's Electronic Payments as a Service is designed to simplify and streamline the digital payment process for you and your customers, making it easier than ever for them to pay their bills online.

Customer Makes Digital Payments Online

We provide your customers various payment options, including eCheck, ACH, and all major credit card providers. This ensures that your customers can choose the payment method that works best for them.

Hand with credit/debit card towards laptop. Surrounding the laptop are images representing digital payments.

Reconciling and Processing Payments

Payments made through the online customer portal or phone IVR are instantly processed and reflected in the customer's account. Problem payments are flagged for human intervention, reviewed, and reconciled.

Images representing the customer portal, IVR, and flagged payments all point to a gear in the center with a checkmark.

Handling Payment Disputes

In the event that a customer disputes a payment, your billing team will promptly contact you to discuss the best course of action. Whether you contest, challenge or accept the dispute and associated chargeback. Your team is notified only when a decision is needed - contest, challenge, or accept. We handle the documentation and processing.

A three step process is shown in which a dispute is made, the issue goes to a customer service representative, and documentation is made.

Payment Review and Auditing Services

Our automated review process is designed to quickly and efficiently review transactions for accuracy and completeness. At the same time, our team of experienced professionals conducts a monthly human review to ensure that every transaction is thoroughly examined for any potential issues or errors.

A process is shown that starts with a digital payment, the payment is processed, anamolies are flagged and sent to a human representative, and documentation is cleared.

Clear Performance Management Through Objectives and KPI’s

MultiBilling's Call Center as a Service empowers you to confidently track and measure the performance of the Call Center. Your dedicated Client Success Manager will arrange regular business review meetings to showcase performance statistics that align with our Customer Service & Support Center's Key Performance Indicators (KPIs). We are firm believers in the power of data-driven insights to guarantee your satisfaction and enable informed decision-making for your enterprise.

 

Why Consider MultiBilling

MultiBilling is a leading utility billing solution provider with a proven track record of helping our clients eliminate manual overhead and automate their business operations through system integrations, powerful self-service capabilities and intelligent insights to make timely effective decisions.

 

See MultiBilling in Action

Schedule a personalized demo to see how MultiBilling can simplify billing, reduce overhead, and transform your operations.
Futuristic Screenshot of MultiBilling (1)