About MuniBilling

MultiBilling is a product of MuniBilling

MuniBilling is a utility billing software and services company headquartered in Greensboro, North Carolina. Since 2007, we have helped municipalities, utility districts, property managers, and billing service providers bill accurately, collect faster, and serve their customers with confidence. MuniBilling builds and supports MultiBilling, our cloud-based utility billing platform.

We know the challenges our clients face: limited staff, regulatory complexity, aging systems, and rising resident expectations. That's why we pair modern software with a team that understands utility billing and stays with you long after go-live.

What We Do

Software. MultiBilling brings customer records, meter data, rates, billing, payments, and reporting into one system, covering the full meter-to-cash lifecycle. Mobile apps support meter reading, service orders, and a customer portal where residents can view and pay their bills.

Services. For teams that want help with the day-to-day work, MuniBilling's managed services include bill printing and mailing, lockbox processing, electronic payments, and a utility call center.

Who We Serve

• Municipalities and public utilities: Cities, towns, water and sewer districts, and utility authorities billing for water, sewer, trash, stormwater, electric, and gas.
• Property managers and multifamily operators: Apartment communities, student housing, manufactured housing, HOAs, and mixed-use portfolios recovering utility costs through submetering or RUBS.
• Billing service providers: Third-party billers, submetering companies, and utility management firms running billing for multiple clients.

How We Work

We see ourselves as a partner, not just a software vendor. Every client gets a dedicated implementation team for data migration and setup, hands-on training for each role, and a Client Success Manager focused on their goals. We configure the platform to fit your terminology, workflows, and rate structures instead of asking you to change how you operate. When you call MuniBilling, you reach a U.S.-based team that knows utility billing and knows your account.