Take the Headache Out of Handling Customer Payments with Managed Lockbox Services
We understand that you may have customers who mail their payments to a physical location. We want to make this process in your billing operation as easy as possible by eliminating unnecessary steps for your lockbox payments!
What Is Lockbox as a Service?
With Lockbox as a Service, businesses can free up valuable time and resources that would otherwise be spent on manual lockbox management. Lockbox as a Service allows businesses to outsource receiving and processing checks to MultiBilling, who will handle the entire process. MultiBilling's lockbox service is designed to be user-friendly and efficient, allowing businesses to focus on their core competencies while trusting that the lockbox process is handled expertly.
We provide unmatched customer assistance via phone, email, or text. With Call Center as a Service, we remove the biggest hindrance to your productivity, allowing your team to focus on critical aspects of your business.
Of Utilities Enter Payments by keying them into their system
(Utility Information Pipeline 2022 Survey)
How We Reconcile Payments
Physical Payment Reconciliation Made Easy
MultiBilling's lockbox service is designed to be user-friendly and efficient, allowing businesses to focus on their core competencies while leaving the lockbox handling process to the experts. Outsourcing the process to MultiBilling reduces the risk of errors when handling lockboxes manually. MultiBilling uses advanced technology and human intervention to process checks accurately, ensuring that businesses receive their payments promptly and accurately.
Receiving Customer's Mailed Payments
Through MultiBilling’s Lockbox as a Service, your customers will mail their physical payments directly to our supported lockbox location.
Once received, our team of specialists sorts the payments into two groups: payments ready for importation and payments with outstanding errors that need to be corrected.
Examining and Correcting Exceptions
When payments are flagged for errors, they’re sent to our Billing Operation Specialists for human review, where our Specialists will review and reconcile them to the customer’s account.
Creating and Importing Files
Accepted and corrected payments are then uploaded directly into the MultiBilling System, showing up immediately for reporting and analysis, and reflected in the customer account.
Reconciling and Recording Payments
After payments are imported, our Billing Operation Specialists review each payment to reconcile any additional discrepancies, double-checking all files for errors, missing data, or data sync issues.
Regular Auditing and Review
On a weekly and monthly basis, MultiBilling’s accounting department will triple-check the original files and continue reconciling batches to both our selected lockbox vendor’s bank and the client, ensuring all data is correctly and accurately entered and reflected.
11 out of 14
Efficiently staffed utilities automate the mail payment process in some way
(Utility Information Pipeline 2022 Survey)
Utility Specific Call Center Services
Why Leverage LockBox as a Service
Compare cost savings, efficiency gains, and data security benefits of using MultiBilling's Lockbox as a Service over other methods and see the advantages of using MultiBilling's Lockbox as a Service for businesses looking to simplify their lockbox handling process, reduce errors, and improve efficiency.
Without MultiBilling Subscription
Self Managed Lockbox
Bank Payments Are Uploaded Directly Into The MultiBilling System
Easy Paper Check Processing
No Middle Man Delivery For Checks
Zero In-House Processing
Team of Experts to Work Lockbox Exceptions
Assistance with Unread Payments
Discounted Lockbox Rate
MultiBilling Subscription Including Direct Lockbox Import
Bank Payments Are Uploaded Directly Into The MultiBilling System
Easy Paper Check Processing
No Middle Man Delivery For Checks
Zero In-House Processing
Team of Experts to Work Lockbox Exceptions
Assistance With Unread Payments
Discounted Lockbox Rate
MultiBilling Subscription With Lockbox as a Service
Bank Payments Are Uploaded Directly Into the MultiBilling System
Easy Paper Check Processing
No Middle Man Delivery For Checks
Zero In-House Processing
Team of Experts to Work Lockbox Exceptions
Assistance with Unread Payments
Discounted Lockbox Rate
Why Consider MultiBilling
MultiBilling is a leading utility billing solution provider with a proven track record of helping our clients eliminate manual overhead and automate their business operations through system integrations, powerful self-service capabilities and intelligent insights to make timely effective decisions.
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